Frequently Asked Questions

What kind of photo works best?
Use a clear, well-lit, high-resolution photo. Images with visible faces and simple backgrounds usually produce the strongest result.

Can I include more than one person or pet?
Yes. The number of subjects supported will depend on the crystal size and shape. Each product page will state its recommended limit.

Can I add a name, date, or short message?
Selected products will support optional text personalization. Available character limits will be displayed before checkout.

Will you review my photo before production?
Yes. Submitted images will be reviewed for clarity and fit before production begins. If a replacement image is required, we will contact you.

How long will my order take?
Production and delivery estimates will be listed on each product page before ordering becomes available. Personalized items require preparation time before shipment.

Can personalized items be returned?
Because personalized products are made from customer-submitted content, change-of-mind returns may be limited. Damaged, defective, or incorrectly produced orders will be reviewed under our refund policy.